FAQ

Q: Are your paper products eco-friendly? A: Yes, we source materials from responsibly managed forests and offer eco-friendly options that are biodegradable and sustainable.

Q: What is the difference between kitchen towels and facial tissues? A: Kitchen towels are designed for cleaning and are more durable and absorbent, while facial tissues are softer and designed for personal use.

Q: What if my order arrives damaged? A: Contact us within 48 hours with photos of the damaged item and packaging. We will arrange a replacement or full refund at no extra cost.

Q: Can I change my order after it’s placed? A: Orders can be modified or canceled within 1 hour of placement. Contact us immediately for assistance; we cannot guarantee changes after processing begins.

Q: Do you ship internationally? A: Yes, we ship worldwide. Shipping costs and delivery times vary by destination. Customers are responsible for customs duties and taxes.

Q: What materials are your products made of? A: Our paper products are made from high-quality wood pulp or recycled materials. Details are listed on each product page.

Q: How long does it take to process a refund? A: Refunds are processed within 3–5 business days after we receive and inspect the returned item.

Q: Can I return a used item? A: No, returns are only accepted for unused, unopened items in their original packaging.

Q: Do you offer bulk discounts? A: Yes, bulk discounts are available for large orders. Contact us for more information.

Q: What if I receive the wrong item? A: Contact us immediately with your order number and photos of the item. We will arrange a replacement or refund at no cost to you.